Refund Policy
Nova Rain Books sells digital ebooks only. Every title in our store is delivered electronically through BookFunnel. Nothing is shipped, so there are no physical returns.
How delivery works
After you check out, you receive a download link on your confirmation page and an email from help@bookfunnel.com. You can send the book to your e-reader or app, read it in your browser, or download a file. Your purchases are also saved in your BookFunnel account when you sign in with the same email address you used at checkout.
Download or delivery problems
If you did not get your email, a link has expired, or a file will not open, please check your spam folder first and then contact BookFunnel at help@bookfunnel.com with your order number and the email address you used to buy. They can reset your links. If you still need help, contact us at nova@novarainbooks.com and we will resend your books. Our Having Issues? page covers the most common questions.
Refunds
Because ebooks are delivered instantly and cannot be returned, all sales are final once the book has been downloaded. We are happy to issue a refund when:
- you bought a title by mistake and contact us within 5 days of purchase, before downloading it;
- you were charged twice for the same order;
- you received the wrong book; or
- the file is damaged or will not open and neither we nor BookFunnel can fix it.
To request a refund, email nova@novarainbooks.com with your order number and the reason. We will let you know whether the refund is approved. If approved, it goes back to your original payment method within 10 business days. Your bank or card company may take additional time to post it. If more than 15 business days have passed since we approved your refund, please contact us at the same address.
Your legal rights
Nothing in this policy limits any rights you have under the consumer laws where you live.
